A fast and stable internet connection (Wi-Fi recommended) is required to watch live streams smoothly.
If your connection is unstable, you may experience issues such as freezing, audio dropouts, or looping video.
▶ Recommended Environment (as of September 2025)
Smartphones / Tablets:
iPhone: iOS 16 or later (latest Safari)
Android: Android 8.0 or later (latest Google Chrome)
Desktop / Laptop:
OS: Windows 10 or later, or macOS 10.14 or later
Browser: Latest versions of Google Chrome, Safari, Microsoft Edge, or Firefox
▶ Troubleshooting Steps
For all devices:
Refresh the page
Close unused tabs or background apps
Restart your device
Switch between Wi-Fi and mobile data
Clear your browser cache and cookies
On mobile:
Restart your browser app
Try watching on a different device
On desktop:
Restart your router
Update your browser to the latest version
Use Google Chrome if possible
⚠ Notes on data usage and network stability
Streaming high-quality video may consume a large amount of data.
The exact data usage varies depending on video resolution and your device/network environment.
While we take every precaution on our side to ensure stable delivery (equipment, connectivity, etc.), please understand that unexpected interruptions may still occur due to the nature of live broadcasting.
💬 Still experiencing issues?
If you've followed all the steps above and the issue remains unresolved — whether you're watching a live stream or an archived video — please let us know.
Some problems may not be related to your device or network, but instead caused by the original stream provided by the event organizer. For example:
Audio and video are out of sync
Parts of the video are missing
Incorrect or repeated scenes are shown
ZAIKO cannot modify the stream directly, but your report helps us escalate the issue internally.
If you suspect the issue might be on the stream provider’s side, please **type “talk to a person” or similar in this chat** to request human support.