XCover
XCover is an external refund insurance service that Zaiko has partnered with.
Please note that Zaiko and event organizers are not involved in the refund process.
To apply for a refund, customers need to apply to XCover by themselves.
Application destination: https://www.xcover.com/ja/claim
• XCover account creation is required to apply or inquire about the application process
• If you have any questions, please contact XCover directly
Please note that Zaiko and event organizers are not involved in the refund process.
Please note that the money-back guarantee does not necessarily guarantee that you will receive a refund.
For information on what the money-back guarantee covers, please refer to the link below.
We could not answer questions about how to apply for a money-back guarantee or any other questions you may have.
Please contact your money-back guarantee company directly.